Hassle-Free Service for Landlord and Unoccupied Homes
Unoccupied houses or rentals aren’t exactly rare in this valley, whether people have fled for the summer or rented properties out to others. We know that with those situations, especially, a quick response to your plumbing troubles is essential. It’s hard enough to set up repairs, especially when you can’t be there to see what’s happening. Never fear, because Instant Plumbing and Rooter, your plumbing superheroes, are here to save the day. Below, we’ll walk you through our easy system for managing house repairs on homes where the owner is not present.
Easiest Solution for a Landlord or Unoccupied Home
Let’s Get An Appointment Scheduled:
When you call our office, we’d like you to have a good description of your plumbing problem ready for us if at all possible. For your rental properties, our capable team members can even speak with your tenant. This way, we’ll be fully briefed on the problem when we visit. We’ll also ask when you are free to discuss authorization for work with our technician. We’ll make sure to bring up one more important detail though. “At what time will you be available to receive a call from our technicians for work authorization?” We make a point of asking this question so that we can continue being in full communication with you about our repair process.
After this, Now What?:
Our professional technician will visit the site and conduct a comprehensive analysis of the situation. They will then call the owner or landlord and discuss the problem and what repair is needed. If we do not reach the homeowner within the set time, we are going to follow up with a text message. If, after all our efforts, we cannot obtain an authorization, we are going to bill the homeowner a service call/diagnostic fee that would cover the time and expertise that our technician invested in the issue. Immediately, we obtain the homeowner’s authorization; our technician will swing into action and be able to render the necessary repairs with precision and expertise. When the repairs are done, our technician will leave the area cleaner than he found it. You will even be in doubt if we worked there! We pride ourselves on our work and leaving your premises neat as a pin.
Simplified Billing Process:
When repairs are done to completion, our technician is going to email you both the invoice and photos-documenting the work. Through this format, you may review the repair and pay online upon completion. We want this to be as easy as possible for you.
Reason Why You Should Use Our Services
Rapid Response: At Instant Plumbing and Rooter, we are just a call away. We understand the essence of rapid response, hence this call will always be picked promptly and in no time, even if the home or property is not around.
Experienced Technicians: Our team of experts is highly trained and certified, with countless years of experience. They are therefore able and equipped with the knowledge to handle any plumbing issue, ensuring that your property is in safe hands.
Transparent Pricing: We believe in honesty and fairness. We are going to give you a clear quote that will indicate the amount needed for repair before we conduct any repair, thus making you aware of all things involved. No surprises, no hidden fees.
Superior Customer Service: We do everything possible to ensure each visit is a pleasant one. With smiles and solutions that will suit your needs, we understand the challenge that can exist with servicing empty homes and want to help your experience be as efficient as possible.
We are all too familiar with that unique set of challenges that come with servicing landlords and empty homes. Our commitment is to provide straightforward, high-quality plumbing service so your property will remain in tip-top shape. And when plumbing problems hit, we promise to be your plumbing superheroes, ready to save the day. Call us today!
Frequently Asked Questions
Q: What information do I need to provide when scheduling unoccupied home service?
A: When scheduling service for an unoccupied home, a detailed explanation of the plumbing issue is very helpful. If it’s a rental property, our team can speak with the tenant to better understand the problem. It is also essential for you to give us a time frame of when you will be available to receive a call from our technicians to do work authorization.
Q: How do you repair anything if I’m not there to work?
A: Our technician will diagnose the problem and then call you to receive authorization to make the repairs. If we call and cannot reach you at the agreed-on time, then we’ll send you a text message. If we are again unable to get in touch, we will charge a service call/diagnostic fee for our technician’s time.
Q: Will you discuss pricing with my tenants?
A: No, we do not discuss pricing with tenants. All pricing and authorization is done directly with the homeowner or landlord.
Q: How do I get billed for the services?
A: After the repairs are completed you will receive an email with a detailed invoice showing pictures of the work completed so you can see for yourself what’s been done. Payment is easy and online for your convenience.
Q: Why choose Instant Plumbing and Rooter to service your unoccupied or vacant homes?
A: We offer fast response, knowledgeable technicians, honest pricing and excellent customer service. We know the special concerns of working in homes that are not occupied and take the extra steps necessary to make the service headache-free for landlords and homeowners.
At Instant Plumbing and Rooter, we understand the unique challenges that come with servicing landlords and unoccupied homes. Our goal is to provide you with hassle-free, top-notch plumbing services, ensuring that your property is in excellent condition. When plumbing issues strike, you can trust us to be your plumbing superheroes, ready to save the day. Contact us!
Frequently Asked Questions
Q: What information should I provide when scheduling a service for an unoccupied home?
A: When scheduling a service, it’s helpful to provide detailed information about the plumbing issue. If it’s a rental property, our team can communicate with the tenant to understand the problem better. It’s also important to let us know when you’ll be available for a call from our technicians for work authorization.
Q: How do you handle repairs if I’m not available on-site?
A: Our technician will assess the issue and then call you for authorization to proceed with the repairs. If we can’t reach you at the agreed time, we’ll follow up with a text message. If we still can’t obtain authorization, a service call/diagnostic fee will be billed for the technician’s time.
Q: Will you discuss pricing with my tenants?
A: No, we do not discuss pricing matters with tenants. All pricing and authorization discussions are conducted directly with the homeowner or landlord.
Q: How will I be billed for the services?
A: After the repairs are completed, you’ll receive an email with the detailed invoice, including photos of the work done. This allows you to review the repairs and conveniently pay online.
Q: Why should I choose Instant Plumbing and Rooter for servicing unoccupied homes?
A: We offer rapid response, experienced technicians, transparent pricing, and outstanding customer service. We understand the unique challenges of servicing unoccupied homes and ensure a hassle-free experience for landlords and homeowners.
