In the vibrant valley, it’s not uncommon for homes to be unoccupied, whether they belong to snowbirds escaping the winter chill or serve as rental properties. We understand that when plumbing issues arise in these situations, a swift response is crucial. Coordinating repairs, especially when you can’t be on-site, can be a challenge. But fear not, because Instant Plumbing and Rooter, your plumbing superheroes, are here to save the day. In this blog, we’ll walk you through our streamlined process for servicing homes when the homeowner is not present.
Let’s Set Up an Appointment:
When you reach out to our office, we recommend providing as much information about the plumbing issue as possible. For rental properties, our experienced team can even liaise with the tenant to gain a better understanding of the problem. We’ll coordinate with you to determine your availability for our technician’s visit. However, it’s essential to note that we won’t discuss pricing matters with tenants. While scheduling, our staff will ask a crucial question: “At what time will you be available to receive a call from our technicians for work authorization?” This inquiry is vital because it ensures that we can communicate effectively with you throughout the repair process.
What Happens Next?
Once our skilled technician arrives at the property, they will conduct a thorough assessment to diagnose the issue and determine the necessary repairs. Subsequently, they will call the homeowner or landlord for authorization to proceed with the repairs. In case we are unable to reach the homeowner during the agreed-upon time, we will follow up with a text message. If, even after our diligent attempts, we cannot obtain authorization, we will bill the homeowner a service call/diagnostic fee to cover our technician’s time and expertise.
Once we receive the homeowner’s authorization, our technician will swing into action, making the needed repairs with precision and expertise. After completing the repairs, our technician will leave the area cleaner than they found it. You won’t believe we were even there! We take pride in our work, and part of that is ensuring your property is left in immaculate condition.
Simplified Billing Process:
After the repairs are successfully completed, our technician will send you an email with the completed invoice, complete with photos documenting the work. This transparent approach allows you to review the repairs and pay conveniently online. We aim to make the process as seamless as possible for you.
Why Choose Instant Plumbing and Rooter?
Rapid Response: When plumbing issues strike, you need a plumbing partner who can act swiftly. At Instant Plumbing and Rooter, we prioritize quick response times, ensuring your plumbing problem is addressed promptly, even in unoccupied homes.
Experienced Technicians: Our team boasts highly skilled and certified plumbers with years of experience. They are well-equipped to handle a wide range of plumbing issues, ensuring that your property is in capable hands.
Transparent Pricing: We believe in transparency and fairness. Before any repair work commences, we provide you with a clear pricing estimate, ensuring that you are fully aware of the costs involved. No surprises, no hidden fees.
Outstanding Customer Service: Your satisfaction is our top priority. We strive to make every interaction a positive one, offering personalized solutions that cater to your specific needs. We understand the unique challenges that come with servicing unoccupied homes, and we’re here to make the process as smooth as possible for you.
At Instant Plumbing and Rooter, we understand the unique challenges that come with servicing landlords and unoccupied homes. Our goal is to provide you with hassle-free, top-notch plumbing services, ensuring that your property is in excellent condition. When plumbing issues strike, you can trust us to be your plumbing superheroes, ready to save the day. Contact us!
Frequently Asked Questions
Q: What information should I provide when scheduling a service for an unoccupied home?
A: When scheduling a service, it’s helpful to provide detailed information about the plumbing issue. If it’s a rental property, our team can communicate with the tenant to understand the problem better. It’s also important to let us know when you’ll be available for a call from our technicians for work authorization.
Q: How do you handle repairs if I’m not available on-site?
A: Our technician will assess the issue and then call you for authorization to proceed with the repairs. If we can’t reach you at the agreed time, we’ll follow up with a text message. If we still can’t obtain authorization, a service call/diagnostic fee will be billed for the technician’s time.
Q: Will you discuss pricing with my tenants?
A: No, we do not discuss pricing matters with tenants. All pricing and authorization discussions are conducted directly with the homeowner or landlord.
Q: How will I be billed for the services?
A: After the repairs are completed, you’ll receive an email with the detailed invoice, including photos of the work done. This allows you to review the repairs and conveniently pay online.
Q: Why should I choose Instant Plumbing and Rooter for servicing unoccupied homes?
A: We offer rapid response, experienced technicians, transparent pricing, and outstanding customer service. We understand the unique challenges of servicing unoccupied homes and ensure a hassle-free experience for landlords and homeowners.
